Consumer’s right of cancellation
The right of cancellation only applies to consumers as per Clause 13 of the German Civil Code (BGB).
Right of cancellation
You have the right to cancel this contract within 14 days without specifying a reason.
The cancellation period is 14 days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.
In order to exercise your right of cancellation you must notify us at
Palmetto Handel und Service, Business Unit Cozydunes
Tel.: +49 (0)30 /
Fax: +49 (0)30 / 690 36-445
(e.g. by letter sent by the postal service, a fax or an email) clearly informing us of your decision to cancel this contract. For this purpose you may use the attached sample cancellation form, however this is not a requirement.
To comply with the period of cancellation it is sufficient for you to send notification that you are exercising your right of cancellation before expiry of the cancellation period.
What happens once you have cancelled your order
If you cancel your order we must return to you all payments we have received from you, including delivery costs (with the exception of additional costs incurred if you selected another form of delivery to the best value standard delivery we offer) -immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this return payment we shall use the same form of payment that you used for the original transaction, unless we have expressly agreed otherwise with you; in no case will you incur charges for this return payment. We may refuse to make return payment until we have received the goods back or until you have shown proof that you have sent the goods back (whichever is earlier).
You must send or give back the goods to us immediately and in any case within 14 days of the day on which you notified us of cancellation of this contract. You will be deemed to be in compliance with the deadline as long as you send the goods off within the 14-day period.
You shall cover the direct costs for returning the goods. Exceptions to this rule are returns that fall within the scope of our standard shipping within Germany, which are free of charge for you. You will only be liable for any loss in value of the goods if this loss in value is traceable to the goods having been handled in a manner not required for verifying the workmanship, properties and functioning of the goods in question.
Exemptions in respect of the right of cancellation
The right of cancellation does not apply, unless otherwise stipulated, to distance selling contracts
• To the delivery of goods which are not pre-manufactured and which have been manufactured on the basis of an individual preference or requirement of the consumer and which are clearly tailored to their personal needs
• To the delivery of newspapers, periodicals and magazines with the exception of subscription contracts
Premature lapse of right of cancellation
• The right of cancellation lapses prematurely in the case of contracts to deliver audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
End of information in respect of the right of cancellation
Model cancellation form
If you wish to cancel the contract please fill in this form and send it back to us at
Palmetto Handel und Service GmbH
EUREF Campus Haus 4, Business Unit Cozydunes
- I/We (*) hereby cancel the contract concluded in respect of the purchase of the following goods/provision of the following services (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if submitted as a hard copy)
- Date ________________________________
(*) Delete as appropriate.