Help / Support
How do I order at Cozydunes in the online shop?
Choose a product from the different categories, color, if necessary fill and size select, add to cart and follow the instructions.
How much are the shipping costs?
Within Germany free standard shipping with DPD or DHL
24h express delivery in Germany19,90 Euro
Shipping within Europe 29.50 Euro, please contact us at mail@cozydunes.com
Which payment options are there?
Bank transfer (advance payment), 3% discount
Paypal, 3% discount
Sofortüberweisung, 3% discount
When will the order be delivered?
The delivery time depends on the ordered product 5-10 working days.
Can I view Cozydunes' products before buying?
Under Partners you will find a list of dealers who offer our products. There you can look at our products and try them out.
Can I return or exchange my order?
For returns and exchanges, please contact us at mail@cozydunes.com.
The statutory right of revocation of 14 days applies.
How can I wash or clean my Cozydunes cushions
All Cozydunes products have a removable cover that can be washed or cleaned.
Please refer to the washing instructions on the product page or on sewn-in washing labels in relation.
My Cozydunes pillow refill?
Under the service category you will find our refill packs.
The EPS pearls are delivered in a sack and our zippered inlet makes it easy to open and close in order to fill the Cozydunes cushion or beanbag.
What materials are used to make Cozydunes products?
Our covers of the Extreme Edition are made of Cordura®, a quality material made of sturdy nylon (polyamide 6.6), are coated with two layers of acrylate and impregnated with fluorocarbon and certified according to Ökotex Standard 100.
The Luxury Edition covers are made from the finest recycled wool, Italian wool, 70% wool and 20% -5% PA-5% PC (polyamide for more elasticity).
Our standard Cotton covers, made of 100% cotton, are equipped with a NanoSphere® coating that is dirt-repellent.
Our Organic Cotton fabrics are sourced in the EU from suppliers who use methods and materials with a low environmental impact. Organic cotton fabric is 100% certified by GOTS.
The inner cover made of 100% cotton is certified with Ökotex. Cozydunes cushions are filled with EPS polystyrene balls or visco-mix.
The EPS polystyrene ball filling of our bean bags is certified according to ISO 14025 and flame retardant according to DIN 4102 B1 and thus tested for harmful substances.
The EPS Pearls are not waste material as is often used in cheap products.
The visco-mix filling consists of EPS pearls mixed with viscose foam.
Customer wishes and B2B?
We like to make cushions according to your ideas:
with special dimensions
in specific or personalized colors and fabrics
with printed logo or picture on the cover
Please contact us at mail@cozydunes.com.